Returns & Exchanges

For customer service, please call (916) 532-3538.

Or, email us at Tammy@TammysTuneTotesandTreasures.com.

Currency of transactions are in U.S. dollars.

Exchanges

Because all of our products are customized (unless you ordered something without customization), we cannot offer exchanges. However, we will certainly work with you to do all we can to get you a product that you will love.

Returns

If for any reason, you are not completely satisfied with your purchase, you may return it for a full refund, minus shipping charges.

Merchandise must be unworn, and in the original packaging. We’ll also accept the return of incorrect or defective merchandise that meets the guidelines below.

Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.

Defective Merchandise: Includes any item that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, color, or style, etc (there is ample opportunity to check your order during the order process), unless a clear mistake was made on our part.

Incorrect Merchandise: Contact us via email or phone if you received an item that is different than what was described on the website or is the wrong size, color, or style than what you ordered.

Packing & Sending Your Return

The way you return an item to us will depend on whether you are returning an item you ordered yourself, an item you received as a gift, or an item you received by mistake. But each process is designed to be as easy as possible for you. In all cases, you will need to pay for shipping charges.

Returning an item you ordered yourself

  1. Re-pack your unused item in the original packaging.
  2. Include the original packing slip.

(If you have lost the packing slip, we’ll be happy to look up your order number which will be used to ensure your return is processed correctly. Call us for the order number and include it with your return.)

  1. You will need to pay for shipping.
  2. Ship to: Tammy’s Tune Totes & Treasures, 14850 Highway 4, Suite A #244, Discovery Bay, CA 94505

Returning an item you received as a gift

Keep in mind that after you return your gift, the refund will go to the gift purchaser.

  1. Re-pack your unused item in the original packaging.
  2. Include the original packing slip.

(If you have lost the packing slip, we’ll be happy to look up your order number which will be used to ensure your return is processed correctly. Call us for the order number and include it with your return.)

  1. You will need to pay for shipping.
  2. Ship to: Tammy’s Tune Totes & Treasures, 14850 Highway 4, Suite A #244, Discovery Bay, CA 94505

Returning an item you received by mistake

  1. Re-pack your unused item in the original packaging.
  2. Include the original packing slip.

(If you have lost the packing slip, we’ll be happy to look up your order number which will be used to ensure your return is processed correctly. Call us for the order number and include it with your return.)

  1. The shipping charges you have incurred will be refunded on orders where we made a mistake.
  2. Ship to: Tammy’s Tune Totes & Treasures, 14850 Highway 4, Suite A #244, Discovery Bay, CA 94505

If you no longer have the packing slip: Please contact us at 888-786-3097.

Unfortunately, TammysTuneTotesandTreasures.com can not be responsible for returned packages lost in transit.

Sorry, we cannot accept COD deliveries. If you have any questions about the status of your return, contact us via e-mail (Tammy@TammysTuneTotesandTreasures.com) or call us at 888-786-3097.

Allow up to four weeks from the shipping date for your account to be credited and up to 1-2 billing cycles for the refund to appear on your credit card statement.

Last Updated: 6/30/2023